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Privacy Policy

What is the significance of a Privacy Policy?  

At Money Matters your customer service experience is of the utmost importance to us. Subsumed within this experience is the adequate protection of your privacy, including how you information is gathered, managed, maintained and disclosed to our partners. Money Matter’s privacy policy outlines our methods in relation to collecting your data through this website as defined in our Terms & Conditions (applicable to both the website and mobile applications). This privacy policy however, does not extend to the collection, management or disclosure of data through any channels other than the website.  
Money Matters services are targeted at customers above the age of 18. Although we have security measure in place, you may nevertheless wish to restrict access to individuals below this age. Money Matters will not be liable in the event of minors using our services and retain the right to expunge collated data of minors.  
In more granular terms, the data we collate consists of names, addresses, email addresses which facilitates a smoother, more efficient customer experience. The creation of a member’s account with Money Matters is also designed to improve your customer experience. Collated data will facilitate greater ease with the booking process and the partners (airlines, insurance providers, travel agencies, hotels etc.) we need to share it with to deliver the promised service; it will be used to personalise your account which will compromise your booking history, your customer feedback, and the best deals in relation to your preferences; and the prevention/detection of fraud. Furthermore, data consisting of your operating system, IP address, net browser or device used to visit our site, may be gathered with the sole purpose of ensuring a strong customer service experience.

This privacy policy also extends to personal information we hold of yours for goods or services purchased on the Money Matter’s platform. The submission of online payments is securely facilitated through our payment provider, Global pay. Due to the sensitive nature of your data this will not be disseminated among third parties, but on the contrary, will be retained securely and internally. By submitting your personal information through the website, you are demonstrating your agreement with the Terms of our privacy policy and Terms of use.

If you do not agree to the terms of our privacy policy, you may wish not to use our services. Should you nevertheless choose to use our site, you will bear the risk of such and Money Matters will not be liable for your actions. Data is managed in accordance with the protection laws of the jurisdiction within which we operate, to ensure the consistently sufficient protection of your data. You may wish to make an access request to the data we hold for you, which can be done through This channel can also be used to amend inaccurate data we may have on record for you. When making this request, you may be required to provide proof of ID such as an identity card or international passport which will be verified in accordance with our fraud prevention/detection controls.  

Money Matters reserves the right, at our sole discretion, to modify or replace the Terms of our privacy policy on the website at any time. You are responsible for periodically reviewing the privacy policy that will be made indefinitely available on the website, unless otherwise stated. If a revision is material we will try to provide reasonable notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. If you do not consent to any modifications of the privacy policy, you may wish to discontinue your use of this service. Your continued use in the event of any modifications will constitute acceptance of such.  

The processing and protection of customer data on the Money Matters website is ultimately the responsibility of Holistic Solutions Online Limited which own Money Matters intellectual property and trademarks.